Privacy Policy

Effective Date: May 5, 2026

ALF Vision (“ALF Vision,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, software platform, AI-powered CCTV monitoring services, and SMS alert services.

1. Information We Collect

We may collect the following types of information:

Business and Account Information

• Company name
• Store locations
• User names
• Email addresses
• Phone numbers
• Billing information

CCTV and Security Data

• CCTV camera feeds
• Video analytics metadata
• Incident alerts and timestamps
• AI-generated event detections

SMS and Communication Data

• Mobile phone numbers
• SMS opt-in records
• Message delivery records
• Customer support communications

Technical Information

• IP addresses
• Browser information
• Device identifiers
• Usage analytics
• Log files

2. How We Use Information

We use collected information to:

• Provide AI-powered retail security and loss prevention services
• Detect suspicious activity and potential shoplifting incidents
• Send operational alerts and notifications
• Improve system performance and detection accuracy
• Provide customer support
• Maintain security and prevent unauthorized access
• Comply with legal obligations

3. SMS Communications

ALF Vision may send SMS notifications related to:

• Real-time security alerts
• Incident notifications
• System status updates
• Operational communications

Message frequency may vary depending on store activity and system events.

By providing your phone number, you consent to receive SMS messages from ALF Vision. Message and data rates may apply.

You may opt out at any time by replying:

• STOP to unsubscribe
• HELP for assistance

We do not sell or share SMS consent data with third parties for marketing purposes.

4. Sharing of Information

We may share information with:

• Service providers supporting our platform infrastructure
• Telecommunications providers for SMS delivery
• Cloud hosting and analytics providers
• Law enforcement when legally required

We do not sell personal information to third parties.

5. Data Security

We implement commercially reasonable security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

6. Data Retention

We retain information only for as long as necessary to:

• Provide services
• Maintain operational records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

7. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your information
• Correct inaccurate information
• Request deletion of data
• Withdraw consent where applicable

To make a request, contact us using the information below.

8. Third-Party Services

Our services may integrate with third-party providers including cloud infrastructure, messaging providers, and analytics services. Their use of data is governed by their own privacy policies.

9. Children’s Privacy

Our services are intended for business and commercial use only and are not directed toward children under 13 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

ALF Vision
Website: https://alfvision.com
Email: support@alfvision.com